DISCLAIMER & TERMS AND CONDITIONS
This website is owned and controlled by Stockford Anderson Ltd
Stockford Anderson Ltd is a private limited liability company (No. 8280848).
Registered office: 53 Birkenhead Road, Hoylake, Wirral CH47 5AF.
Directors: Paul Anderson, Tudor Williams, Chris Chetwood, Andrew Collier and Patrick Heaps.
This website describes services provided by Stockford Anderson Ltd and Matthew Stockford all trading as Stockford Anderson.
Whilst Stockford Anderson make every effort to ensure that everything on the website is accurate and complete, we provide if for information only, rather than definitive. We thus make no explicit or implicit guarantee of its accuracy, and, as far as the laws allow, we neither accept responsibility for errors, inaccuracies or omissions, nor for loss that may result directly or indirectly from reliance on its content. Users of the website should not take or omit to take any action that relies on information on the website. Stockford Anderson may correct or update the website without prior notice.
Through the website, neither Stockford Anderson nor any other person is providing advisory, consulting or professional services.
Stockford Anderson neither guarantees that the website will be uninterrupted or without delay, nor that it will be error-free or virus-free. The website is provided “as is” without warranties of any kind.
Stockford Anderson will not be responsible and will not accept any liability whatsoever for any viruses which may infect your computer by reason of your use of or downloading of applications (including .exe applications) from this website.
IMPORTANT INFORMATION RELATING TO THE PROPERTIES DISPLAYED ON THE WEBSITE
Any property particulars are not an offer or contract, nor part of one. You should not rely on statements by Stockford Anderson in the particulars or by word of mouth or in writing (“information”) as being factually accurate about the property, its condition or its value. Neither Stockford Anderson nor any joint agent has any authority to make any representations about the property, and accordingly any information given is entirely without responsibility on the part of the agents, sellers(s) or lessor(s).
The photographs show only certain parts of the property as they appeared at the time they were taken. Some images may have been digitally enhanced. Areas, measurements and distances given are approximate only.
Any reference to alterations to, or use of, any part of the property does not mean that any necessary planning, building regulations or other consent has been obtained. A buyer or lessee must find out by inspection or in another ways that these matters have been properly dealt with and that all information is correct.
The VAT position relating to the property may change without notice.
Information on the website about a property is liable to be changed at any time.
The content of the Stockford Anderson website is protected by copyright, trademarks, database rights and other intellectual property rights. You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices, you may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without written permission from Stockford Anderson.
YOUR USE OF THE STOCKFORD ANDERSON WEBSITE
You may provide a hyperlink to the homepage of the website provided that you must remove any such link upon the request of Stockford Anderson in writing.
Framing of the website or any of its content is prohibited.
You may not use the website for any of the following purposes:
- Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;
- Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or code of practice;
- Interfering with any other person’s use or enjoyment of the website; Or
- Making, transmitting or storing electronic copies or materials protected by copyright without the permission of the owner.
You will be responsible for our losses and costs resulting from your breach of the above clauses.
COMPLAINTS HANDLING PROCEDURE
We regret that you have had cause to make a complaint. We have implemented the following complaints procedure to help us resolve your grievance and work towards continually improving our professional services.
A person has been appointed in this office to deal with complaints, and you should not hesitate to contact the relevant person. Details are set out below:
Matthew Stockford BSc (Hons) MRICS
48 Dover Street
Tel: 020 3443 8501
Where your complaint is initially made verbally, we would be grateful if you could summarise the nature of your grievance in writing.
Once we have received your written summary of the complaint, we will contact you in writing within 7 days to inform of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.
Within 21 days of receipt of your written summary, the person dealing with your complaint will write to you in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the Surveyors Ombudsman Service (SOS). This service is free to consumers and can consider any consumer complaints including estate agency related complaints. The contact details for the SOS are:
Surveyors Ombudsman Service
P O Box 1021
Tel: 0845 050 8181
Tel: 01925 530 270
Fax: 0845 051 1213
Fax: 01925 530 271
If you remain dissatisfied with any aspect of our handling of your complaints, then we will attempt to resolve this promptly through negotiations, and otherwise agree to enter into mediation with you in accordance with the Centre for Dispute Resolutions (CEDR) Model Mediation Procedure or the mediation process operated by the Royal Institution of Chartered Surveyors.
If the complaint has still not been resolved to your satisfaction, we agree to the referral of your complaint to the Surveyors and Valuers Arbitration Scheme operated by the Chartered Institute of Arbitrators, 24 Angel Gate, City Road, London EC1V 2RS from whom details of the Scheme may be obtained.
This email, its contents and attached files are confidential and may be subject to legal privilege. The contents may not be disclosed, copied or distributed without the consent of Stockford Anderson. It is intended for use by the addressee(s) only. If you have received this in error, do not disclose or retain it but delete it immediately and advise the sender that you have received it in error.
Stockford Anderson cannot guarantee this email is free from viruses or other harmful matter. It is the recipient’s responsibility to carry out further virus checks as it deems necessary. Stockford Anderson accept no responsibility for any loss or damage caused by the receipt of this email.